Terms & Conditions

Welcome to Soundsouvenir.com (the “Site”), an online store that sells framed prints which are linked to an audio file of sentimental value to our customers. These terms and conditions (“Terms”) govern your use of the Site and any orders you place with us. By using the Site, you agree to these Terms. If you do not agree to these Terms, you may not use the Site.

General Terms

1.1. Use of the Site. You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:
     (a) in any way that violates any applicable laws or regulations in Ireland or any other jurisdiction;
     (b) for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
     (c) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation;
     (d) to impersonate or attempt to impersonate Soundsouvenir.com, a Soundsouvenir.com employee, another user, or any other person or entity;
     (e) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Soundsouvenir.com or users of the Site or expose them to liability.
1.2. Intellectual Property. The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Soundsouvenir.com, its licensors, or other providers of such material and are protected by Irish and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Ordering and Payment


2.1. Order Acceptance. When you place an order on the Site, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your offer at any time before your order is accepted by us.
2.2. Payment. You must pay for your order in full at the time of placing the order. We accept payment by Visa, Mastercard, American Express, and China UnionPay. You must provide valid payment information to us and authorize us to charge your payment method for the total amount of your order.
2.3. Shipping and Delivery. We will ship your order to the shipping address you provide. We will use commercially reasonable efforts to ship your order within the estimated delivery time provided on the Site. We are not responsible for any delays or errors caused by your failure to provide accurate shipping information or for any other reason outside of our control.

Returns and Refunds


3.1. Return Policy. If you are not entirely satisfied with the quality of the product you purchased, we will credit your account with 100% of the cash value that you paid for the item at the time of ordering (including shipping costs). Please contact our customer service within 21 days of receiving your item and include images of the defect or quality issue.

Limitation of Liability


4.1. Disclaimer of Warranties. The Site and all products and services provided through the Site are provided “as is” and “as available” without warranty of any kind, either express or implied, including without limitation, any warranty for information, services, uninterrupted access, or products provided through or in connection with the Site.

Sound Souvenir's Koala Mascot holding a phone and reading a QR Code

Terms & Conditions

Welcome to Soundsouvenir.com (the “Site”), an online store that sells framed prints which are linked to an audio file of sentimental value to our customers. These terms and conditions (“Terms”) govern your use of the Site and any orders you place with us. By using the Site, you agree to these Terms. If you do not agree to these Terms, you may not use the Site.

General Terms

1.1. Use of the Site. You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:
     (a) in any way that violates any applicable laws or regulations in Ireland or any other jurisdiction;
     (b) for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
     (c) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation;
     (d) to impersonate or attempt to impersonate Soundsouvenir.com, a Soundsouvenir.com employee, another user, or any other person or entity;
     (e) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Soundsouvenir.com or users of the Site or expose them to liability.
1.2. Intellectual Property. The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Soundsouvenir.com, its licensors, or other providers of such material and are protected by Irish and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Ordering and Payment


2.1. Order Acceptance. When you place an order on the Site, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your offer at any time before your order is accepted by us.
2.2. Payment. You must pay for your order in full at the time of placing the order. We accept payment by Visa, Mastercard, American Express, and China UnionPay. You must provide valid payment information to us and authorize us to charge your payment method for the total amount of your order.
2.3. Shipping and Delivery. We will ship your order to the shipping address you provide. We will use commercially reasonable efforts to ship your order within the estimated delivery time provided on the Site. We are not responsible for any delays or errors caused by your failure to provide accurate shipping information or for any other reason outside of our control.

Returns and Refunds


3.1. Return Policy. If you are not entirely satisfied with the quality of the product you purchased, we will credit your account with 100% of the cash value that you paid for the item at the time of ordering (including shipping costs). Please contact our customer service within 21 days of receiving your item and include images of the defect or quality issue.

Limitation of Liability


4.1. Disclaimer of Warranties. The Site and all products and services provided through the Site are provided “as is” and “as available” without warranty of any kind, either express or implied, including without limitation, any warranty for information, services, uninterrupted access, or products provided through or in connection with the Site.

Sound Souvenir's Koala Mascot holding a phone and reading a QR Code